Shipping
AUSTRALIA
STANDARD DELIVERY
Complimentary Standard Delivery for new products
3-7 business days
Regional areas may take longer
Additional $30 for consignment and ex-demonstration products
Some larger products (such as speakers or larger amplifiers), may incur additional freight costs
PICK UP
Products are available for pick up from our Carnegie Showroom
Please contact us to arrange day/time
INTERNATIONAL
International Delivery Available
Estimated delivery fee will be provided, please contact us before purchasing
Insurance not included but optional
Please visit Terms and Conditions for Sales, Shipping and Returns
REFUNDS & Returns
NEW PRODUCTS
IN STORE
Returns and exchange purchases in our Carnegie showroom
Please contact us to arrange day/time
VIA POST – AUSTRALIA
Returns and exchanges are at buyers expense, unless faulty products within warranty
Return Authority (RA) number and Invoice number are required for returns
Please contact us to request Return Authority (RA) number
VIA POST – INTERNATIONAL
Returns and exchanges are at buyers expense unless faulty products within warranty
Pre-paid return freight is required and must be sent via Sound Gallery’s nominated courier
Return Authority (RA) number and Invoice number are required for returns
Please contact us to request Return Authority (RA) number
Please visit Terms and Conditions for Sales, Shipping and Returns
CONSIGNMENT & EX-DEMONSTRATION PRODUCTS
Please contact us with any questions that you may have regarding any of our ex-demonstration or consignment products, as we are unable to provide refunds for change of mind on these products. If you are unsure if the product is the right fit for you, we are more than happy to discuss, and suggest alternatives that will best suit your needs if required.
All ex-demonstration and consignment products have been fully tested for functionality prior to their listing on our website. Ex-demonstration products carry a three month warranty. Consignment products are subject to a seven day warranty.
If a product arrives faulty, please contact us.
All ex-demonstration and consignment products are sold as-is. Whilst we do our very best to ensure our listing information and images are correct, we can not guarantee all information to be 100% correct at the time of purchase. Should you have any questions, we encourage you to email or call us.
Some larger products (such as speakers or larger amplifiers), may incur additional freight costs.